Earlier today, you might have seen reports about The Last of Us: Remastered being listed as $49.99 at various retailers. Well, after some time, Sony themselves updated the price on the PlayStation Store to reflect this change in MSRP. But what does that mean for those of you who pre-ordered before the change? Well, unfortunately I have some bad news.
Following the price change, many tried to contact Sony in an effort to receive their extra $10 credited back to their PSN wallet or credit card. Normally, customer service would have no problem doing this, but not here. With pre-orders on PSN, the fine print at the bottom states the following:
YOU MAY NOT CANCEL A PRE-ORDER AT ANY TIME AND REFUNDS ARE NOT AVAILABLE FOR PRE-ORDERS, SUBJECT TO APPLICABLE LAWS.
That means no refunds or even partial refunds in this case. Try as they might, the people who requested refunds were denied due to this clause at the end of the pre-order page. If this evolves into something large enough, we wouldn’t be surprised seeing Sony change their minds just this once, but for the time being, it doesn’t look like this is the case.
This is really a double-edged sword. On one hand, people should have read the fine print before willingly pre-ordering the game so early. On the other hand, it’s bad practice NOT to give people a refund. If Amazon and other retailers can do it, why can’t you?
I’ve pre-ordered numerous games on PSN and in some cases have received a refund before the game was available despite customer service telling me it wasn’t possible. Hopefully Sony looks the other way just this once. I’ll tell you one thing — this has made me rethink my position on pre-ordering games on PSN months before their release date.