Amazon delivering broken PS4 consoles in poorly packaged boxes?

Amazon has become an online shipping juggernaut and mostly everyone I know thoroughly enjoys their service and support. That being said, Amazon may be suffering from the outrageous demands of the PlayStation 4, with customer complaints popping up across the web regarding their PS4 purchase experiences. Here is how one redditor received his package:


To the guy who packed this thing: obviously, you’re not a golfer. The bubble wrap on the top is loosely sprinkled on the box, offering absolutely no support. Furthermore, there is zero bubble wrap on the bottom, leaving the PS4 vulnerable to any considering drop.

As a result, this guy’s PS4 wouldn’t even turn on. And he’s not alone.

A huge thread on the official PlayStation forums documents dozens of similar complaints and a number of customer complaints are amassing.

We understand that things happen. Deliveries are made, people make mistakes, packages are dropped, things break. That’s okay, we’ll survive and the world will keep turning. But it’s a bit of a different story when things break due to poor preparation and lack of diligence. We assume Amazon themselves were responsible for packaging the PS4 shipments, but we’re in no position to verify. We’re also sure they had a LOT of consoles to package and ship in a short period of time, but that’s not a good excuse.

Did you order the PS4 from Amazon? How was the shipping for your console?

Continue reading:

  • Deezy

    Wow… Forget Black Friday, I am calling this Black November! Too much bad luck for the PS4 ever since the “PS4 Don’t Support MP3/DLNA” talk. D:

    • robjackson81

      Except for retailers the “black” isn’t like the plague… it’s a good thing!

  • Tra Allen

    Mine came safe and sound. Thank you best buy.

    • robjackson81

      I know some people who just walked into Best Buy’s today and there were plenty of PS4 sitting on the shelf like it was nothin’ … but anyways, glad you’re new family member arrived safely!

      • melodicmizery

        yesterday i saw a bunch on the shelf as well

      • YOUR**

  • PSgamer89

    Mine was safe cause i had bubble wrap on bottom and top šŸ™‚ and my ps4 is a champ working fine šŸ™‚ been enjoying Knack, killzone and ac4 šŸ™‚

    • robjackson81

      How’s Knack? I looked at the box art and was like “meh” but seems like people are really enjoying it.

      • PSgamer89

        It’s pretty good. I’m playing it on Hard and it is pretty challenging especially when you fight multiple enemies at once. It does bring me back to the days of Crash Bandicoot but I still prefer Crash tho. That’s another game series they need to bring back but make another game just for the ps4 just like oddworld šŸ™‚

      • igor stanic

        knack is so much fun

  • Matt Shannon

    Mine came very similar…with bubble wrap on the top…and my PS4 not working…Amazon can’t replace the PS4 so all they are offering is a refund…and I’m screwed on getting a PS4 now for awhile.

  • KosmoCrisis

    Mine came from Amazon and had at least 4 times more bubbles thingies in it than this guy in the picture above. But I was so excited to free my PS4 from the confines of the corrugated cardboard that I didn’t stop to wonder why there was no bed for it to sleep on during transit. My stuff works fine…for now.

    • PSgamer89

      Same here!

  • Mikey Styles

    Glad my shipment didn’t have this issue. Had an absurd amount of bubblized plastic for my bad boy. Thnx whoever you were for being careful. Signed -Happy PS4 Owner-

  • ETeach

    My buddy’s got lost somewhere between UPS and Amazon. Amazon says they delivered, but UPS claims they haven’t received it. So it’s obviously in the Twilight Zone.

  • Ramon

    Yeah, that looks like Amazon packaging alright. They are awesome in some ways, packing and shipping is not one of them.

    All those people who go their console like this, they should be demanding refunds, not repairs!

  • Donnie M.

    mine was the same way and the brown box was crushed in the middle.

    • Noel

      Gotta be careful about those delivery drivers

  • Gunshots ByComputer

    wtf?! Mine is on its way to Japan! If peoples are not even making it across the country, how is mine going to make it across the world?!

    • Ana3zoz

      Same here šŸ™

    • Matthew Bryant

      The vast majority are still working fine. You have a very low chance of it not working. I wouldn’t worry about it too much, but that packing job is inexcusable.

  • gabriel sanchez

    Maybe we should blame the shipping companies……. lol

    • brian murphy

      or the cable Guy

  • melodicmizery

    thats actually how mine came as well but mine works. i honestly dont think the packaging had anything to do with the systems not working. theres still alot of support in the regular box to not be moved around much. unless someone throws the thing with force against a wall or drops a gigantic metal pole on it i dont think itll break during shipping. but from what i can tell is this console was simply made as a quick toss out for a quick buck. seeing as virtually all features have been removed the ps4 is almost like a shell. i actually wanna know if anyone knows how i can return mine to amazon, it works will they take it still and will they deduct money?

  • Stephen Curran

    mine was shipped poorly with little bubble wrap and the box was damaged, but because i ordered other items with it, i think that protected it from damage…it work fine..been playing for at lest 15 hours now…it not even hot.

  • Bob Singh

    That’s exactly how I got my Wii U last year and it works perfectly fine…

    • kevin nun—-

      Nintendo products are always well made.

      • Matthew Bryant

        The Wii U is considerably less powerful and so the chips are much smaller, produce less heat, and have a much lower chance of failing. I’ll give you the benefit of the doubt when it comes to the Game Cube, but the Wii and Wii U have a low failure rate for a reason. That reason isn’t because they’re graphic power houses. I’m not saying that’s a bad thing, but it does lead to a much lower failure rate. The DS and 3DS on the other hand could’ve used to be built better. It’s way too easy to flip them back too far and I’ve had a couple displays break because of that. Granted I have two kids so that doesn’t help matters any, but all Nintendo products are not well made. That was a complaint made by many. It’s one of the main reasons for the 2DS in fact.

  • Sergio Ferra

    mine was safe and sound THANK YOU GAMESTOP!

  • Sergio Ferra

    I will say mine just had bubble pillows on top and not the bottom

  • Usman Iqbal

    Quite possible that delivery may be broken in a way, but I had a good experience with them when ever I ordered any item.


  • John Freestone

    Most of the Amazon comments are from first time commenters and some of them are copied and pasted onto other PS4 products. So I’m not sure how many of them are real and how many are fake, I’m stationed in Germany and I hope my PS4 arrives in working order.

    • amazingrugs

      You can see a “Verified Amazon Customer” under people who actually did buy their system from Amazon. There are a lot of people with broken systems. This is definitely not an over exaggeration. I ordered mine from Amazon, came poorly packed like the picture in the article, but luckily so far so good.

      Good luck to you in Germany!

  • Maris

    I got mine from Amazon and unfortunately mine also had the ” blu light of death”. I have to say though there was plenty of the protective bubble stuff…on top of the PS4. You would think with so much of that stuff they would’ve put some under the PS4 box. And the tape on the sides were slighty damaged so I’m guessing they weren’t even grabbing the box right either. Thankfully I was able to get help from Sony and should be getting a replacement soon.

    • Noel

      Sorry, this happen to you

  • igor stanic

    i got mine from amazon no bubble wrap on the bottom wrap on top was set up good ps4 works like a champ for me

  • JeremyClarksonEsquire

    mine shipped out on the 13th and they packed as many as they could fit, it was ridiculous, my guess is a manager told them they were wasting them so they decided to be smart asses and barely use any

  • Rocco-117

    Yeah mine too came with a lot of air bags.

  • MiamiGoon

    Mine works fine from amazon, never have received anything broken from them. And when I do complain about anything at all they are the best company I have ever dealt with. They give you free credit just for asking about things and will replace any order if there is any problem at all.

    BTW that picture is fake. Amazon puts more of that bubble stuff in there, it goes under and on top.

    • rdc1960

      While it had plenty on top, believe me it did not have any on the bottom. I got mine from Amazon also and it works though.

    • Wose

      That’s exactly how my package came out. Just one strip of bubble randomly on top of the box.

  • R. Morgan

    Mine looked like picture above and sure enough I got the disk Read Error! Don’t know who to blame Sony or Amazon! All I know is that I’m out of a PS4 for a while.You guys suck! Amazon says call Sony and I wasted 3 hours of my life only to find out after trouble shooting I have to send it back! Then the rep tried to sell me an extended warranty. Just get it right the first time.

    • oblivion328

      I never talk to customer service if anything from Amazon is defective or damaged during shipping. I just return it. Though, I suppose I can understand being hesitant in this case since you’ll probably be waiting a while for a replacement.

  • PachterStation

    Some companies just put them in a plastic bag with an address label. This happened with my PS3 and Wii. Both boxes damaged, more so the PS3 box which looked like it’d been to war. Noticed that there was a security sticker over another security sticker (on the console box), turned out it was a re-issued console, sold to me as new. Amazon sold me a 3DS that came in a box that was a bit too small, so the top of the console box got crushed. Items need to be put into tight boxes that are virtually the same size as the console box.

  • DeewekomsNY


    • Noel


  • Mirkof

    Guys could you tell us the dimensions of the whole ps4 box please

  • s3ltzer

    My PS4 was roughly mishandled by a Gamestop employee for about 3 seconds. This occurred as they grabbed it from the back of the stock room to front of the stock room and handed it to me. They seem in such a hurry and the air was kind of dense back there…phew. I let it go tho. šŸ™‚

  • Bobby Jennings

    Got mine from It was perfect.

  • Marx

    what is the shipping weight of ps4